1. VACCINATIONS
All Cats must be fully vaccinated yearly against feline viral rhinotracheitis, feline calicivirus disease, feline leukaemia and feline panleucopenia.
All Dogs must be fully inoculated yearly against distemper, hepatitis, parvovirus, leptospirosis, parainfluenza and have an up to date Kennel Cough vaccine.
CERTIFICATE OF VACCINATION MUST BE PRODUCED FOR INSPECTION PRIOR TO BOARDING ON EVERY OCCASION.
Failure to produce a current certificate may mean your pet will not be admitted for boarding.
Your pet must be in good health.
All pets must be flea and wormed regularly according to veterinary advice. Should parasites be present on your pet we reserve the right to contact your vets for treatment. Owners will incur the additional cost of treatment and administration fees.
2. VETERINARY TREATMENT
If your pet develops any illness or condition after arrival, the proprietor of the Chaiquinta Pet Hotel can not be held responsible.
We reserve the right to call a veterinary surgeon if we feel it’s necessary.
We do not accept any responsibility for airborne viruses including kennel cough or gastro intestinal issues.
Please ensure your vet knows your pet is staying with us and you have given them permission to speak to us.
Vet fees will be paid by the owner.
By boarding your pet with Chaiquinta you agree that should your pet require urgent veterinary treatment including sedation, Chaiquinta will make every effort to contact you. In the event we are unable to contact you, owners authorise Chaiquinta to liaise with your vet and give the necessary consent for your pets wellbeing.
3. PRE-EXISTING ILLNESS
The proprietor must be advised of any pre-existing illness or conditions on arrival.
If medication is required we do not accept any responsibility for administration of medication.
All care is at the owners own risk.
All medication should be in veterinary packaging with clear veterinary instruction and your vets must have permission to speak to us.
The booking may be cancelled until a vet has given the animal a clean bill of health.
Charges will still be incurred by the client for the boarding fees.
Please inform us of any concerns you may have with your pet’s health.
We require written confirmation with emergency contact names and numbers.
We require written confirmation of your wishes for your pet in the case of emergency, illness, death or injury.
4. OWNERS RISK
Whilst all reasonable care and attention is given to each pet, all animals are left entirely at the owner’s risk. Dogs must have collars and/or harness and leads, cats must be in a metal or solid secure pet carrier. We do not accept cats in cardboard or broken carriers.
Transportation of pets is at the owners own risk.
We do not accept any responsibility for loss or damage to items left with pets.
We recommend your pet is fully insured.
5. CONTRACTUAL AGREEMENT
By booking your pet in for boarding, day-care or grooming with us you have entered and agree with all our terms and conditions.
Payments and Fees for boarding
6. FEES
All fees are on a per day basis, including the drop off day and the day of collection.
A 50% deposit is required at the time of booking. Bookings may be cancelled if the deposit is not received. Balance is payable in full on arrival.
Short stay booking (4 days or less) will be charged in full.
Deposits are non-transferable or refundable.
Payment Method. On Arrival – Cash.
Prices quoted at the time of booking may change accordingly due to business price increases.
We do not accept Scottish, Irish or any other payment other than Bank of England.
Please note – an additional festive charge will be applied to all bookings over the Christmas and New Year period.
7. EARLY OR LATE COLLECTIONS
Please Note:
No reduction of fees will be granted for early collection of your pet.
The accommodation booked will be reserved for boarding for the full duration of the stay; therefore we are unable to reallocate the available space.
Late collection – Fees will be incurred until the departure date.
8. CANCELLATIONS
We require a 4 weeks cancellation notice for all boarding bookings, otherwise part or all fees will be incurred. Failure to attend will incur a 100% boarding fee.
All deposits are non-refundable.
9. FAILURE TO COLLECT PET AFTER BOARDING
If you fail to collect your pet or maintain required payments, after 14 days of the due date Chaiquinta Pet Hotel have the authority to re-home or dispose of the animal without further reference to the owner, provided the owner had not made arrangement in writing to extend the booking and payment is made.
Additional costs will be incurred for administration, legal fees and telephone calls. All costs will be incurred by the pet owner and paid in full before an animal can be released back to the owner.
10. REFUSAL OF BOOKINGS
The management reserve the right to refuse/revoke any booking of any animal at any time without notice or giving reason.
All boarding fees will be incurred if a booking is refused.
11. DATA PROTECTION
By bringing your pet to us for boarding, day-care or grooming, you are giving permission for images to be used on our social media or promotions and your information can be retained for further booking reference and company promotions.
GROOMING OF CATS AND DOGS
APPOINTMENT BOOKINGS
A £25 deposit is required for all bookings.
Deposits are non-transferable or refundable.
All charges are payable upon collection.
Cost of grooming is an estimation and cannot be fully assessed until the full groom is completed.
Time to groom, coat condition, temperament of your pet and treatments required reflect the charges incurred.
GROOMING CANCELLATION OR FAILURE TO ATTEND
72 hours is required for all cancellations or amendment to a grooming booking. A 50% charge will apply if failure to give agreed notice.
Cancellations under 24 hours or failure to attend appointment – Full fees will be incurred and payable immediately before additional apointments can be made.
COLLECTION OF PETS
We will call you 20 minutes before your pet is ready, we do not have a production line grooming salon therefore the time it takes to groom your pet is a guide. Should you be more than 30 minutes late to collect your pet, boarding day care fees will be incurred. We refuse to leave pets in crates therefore; they are housed during their time with us in heated accommodation with soft bedding, water and regular outside breaks that require full cleaning in between guests.
VETERINARY TREATMENT
MATTED COATS
Should your pets coat be matted, we reserve the right to additional de-matting treatments or shaving off of your pets coat for the animal’s welfare.
Whilst all care is given, we cannot accept responsibility for any or all reactions that may incur during treatments. If during the process your pet becomes distressed or exhausted we reserve the right to ask you to bring your pet back at a different time to finish the groom, there may be an additional charge for this appointment.
Grooming a sick or elderly pet is entirely at the owners own risk. Grooming may expose underlying skin or health conditions that Chaiquinta will not be held responsible for.
Should we have concerns for your pets welfare or in the event of injury or illness we reserve the right to call a vet for advice or treatment.
REPORTING CONCERNS OR ISSUES WITH YOUR PET
You must inform us of any concerns or issues with your pets coat, temperament or health on arrival.
THE GROOM
Grooming a pet is about interpretation and communication between the customer and the groomer.
Our aim is always in the interest of the pets welfare, the customers ability to care for the coat, pets lifestyle and seasons. There we will aim to groom your pet in the best way according to the information given and the pets wellbeing.
Call us within 24 hours to report any issues with your pets groom; we are always happy to listen.